Effective January 1, 2023
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, City, State, Province, ZIP/Postal code
- Cookies and Usage Data
The information you provide may be used by us to create and deliver to you our newsletters, surveys, or other communication containing product information, promotions, or information concerning your order.
We may disclose any information, including personally identifiable information, that we deem necessary in our sole discretion to comply with any applicable law, regulation, legal process, or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
Tracking & Cookies Data
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service. Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Security Cookies. We use Security Cookies for security purposes.
When you visit our website or view one of our emails, we may use pixel tags, tracking links, and/or similar technology to note some of the pages you visit on our website and personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may use the information collected through pixel tags, tracking links, and similar technology in combination with your personally identifiable information.
Usage of Data
Sorba uses the collected data for various purposes, including but not limited to:
Providing and maintaining the Service Notifying you about changes to our Service Allowing you to participate in interactive features of our Service when you choose to do so Providing customer care and support Providing analysis or valuable information so that we can improve the Service Monitoring the usage of the Service Detecting, preventing, and addressing technical issues
Transfer of Data
Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Disclosure of Data
Sorba may disclose your Personal Data in the good faith belief that such action is necessary to:
Comply with subpoenas, court orders, legal processes, or other valid law enforcement measures, or at the request of governmental authorities conducting an investigation Protect and defend the rights or property of Sorba Prevent or investigate possible wrongdoing in connection with the Service Verify or enforce compliance with the policies governing the websites and applicable laws Protect the personal safety of users of the Service or the public Protect against legal liability
Sorba may also disclose your Personal Data when your actions violate the Sorba Terms of Service. Such disclosures may be carried out without notice to you.
We may also disclose personally identifiable information to third parties in certain situations, including but not limited to: In the event that we buy or sell any business or assets, in which case we may disclose your Personal Data to the prospective buyer or seller of such business or assets; If we or substantially all of our assets are acquired by a third party, in which case Personal Data held by us about its customers may be one of the transferred assets.
Security of Data
The security of your data is important to us, but please be advised that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means and reasonable safeguards to protect your Personal Data, we cannot guarantee its absolute security.
Retention of Data
In certain circumstances, if you are an EEA resident, you may exercise the rights available to you under applicable data protection laws as follows:
If you wish to access, correct, update or request the deletion of your Personal Data, you can do so at any time by contacting us using the contact details below. You can object to the processing of your Personal Data, ask us to restrict the processing of your Personal Data, or request portability of your Personal Data. Again, you can exercise these rights by contacting us using the contact details provided below. If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. This may mean your access to certain services is restricted or denied as a result. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your Personal Data conducted in reliance on lawful processing grounds other than consent. You have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service, including Google Analytics.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Updating Your Information and Communication Preferences
You have the ability to review, change, and correct the personally identifiable information you have provided us by emailing email@example.com.
You may change your email preferences at any time by clicking the “unsubscribe” link at the bottom of each email you receive from us and following the instructions provided. You can also opt out of future communication by emailing us at firstname.lastname@example.org.
If you have any questions, please email us at email@example.com.